Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Covalon Technologies Ltd., if such products are in saleable condition and suitable for restocking. Freight and restocking may apply to non-defective product returns at a rate of 5% + freight.
DAMAGES OR SHORTAGES
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all items prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill, or bill of lading, and be countersigned by the customer. The damaged products must remain in the original carton in the event that inspection is required by the transportation company. Customer must notify Covalon of any damages in transit, or product shortages, within two (2) business days of receipt or Covalon shall have no obligation to process a credit or arrange for a product replacement. Contact Covalon Customer Service at firstname.lastname@example.org to report damages or shortages.
PRODUCTS SHIPPED IN ERROR BY COVALON
Customer must notify Covalon of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Covalon are returnable for full credit, provided that such returns are made within thirty (30) days of receipt.